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Privacy Policy​

Last updated: 15th January 2016

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This Privacy Policy explains how Wild Dahlia Co (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or use our services.

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We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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For the purposes of data protection law, we are the data controller of your personal data.

 

 

What Personal Data We Collect

a) Information you provide to us

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When you use our website, contact us, or make a booking, we may collect:

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  • Name

  • Email address

  • Phone number

  • Booking and ticket information

  • Billing details (processed securely by Wix and its payment providers)

  • Messages sent via contact forms or email

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b) Automatically collected information

When you visit our website, Wix may automatically collect:

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  • IP address

  • Browser and device information

  • Pages visited and interactions with the site

  • Date and time of visits

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This data is collected using cookies and similar technologies.

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How We Use Your Personal Data

We use your personal data to:

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  • Process and manage bookings and ticket sales

  • Take payments and issue confirmations

  • Communicate with you about your visit or enquiry

  • Meet legal and accounting obligations

  • Improve our website and services

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We only use your personal data where permitted by law.

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Lawful Bases for Processing

​We process personal data under the following lawful bases:

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  • Contract – to provide bookings and services you have requested

  • Legal obligation – to comply with tax and accounting requirements

  • Legitimate interests – to operate and improve our business and website

  • Consent – where you have explicitly opted in (for example, to receive marketing emails)

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You may withdraw consent at any time.

 

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Payments

​All payments made through our website are processed securely by Wix Payments or other payment providers supported by Wix (such as Stripe or PayPal).

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We do not store or have access to your full payment card details.

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Sharing Your Data

​We only share personal data where necessary, including with:

 

  • Wix.com Ltd, our website hosting, booking, and payment platform

  • Payment processors used by Wix

  • Email and communication tools provided through Wix

  • Professional advisers (such as accountants)

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All third parties are required to process your data securely and in accordance with data protection law.

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International Data Transfers

​Wix may store and process data in multiple locations, including outside the UK and EEA.

 

Where personal data is transferred internationally, appropriate safeguards are in place, including:

 

  • UK adequacy regulations, and/or

  • Standard Contractual Clauses approved for UK use

 

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Data Retention

​We retain personal data only for as long as necessary:

 

  • Booking and transaction records: up to 6 years (for tax and legal purposes)

  • Enquiries and correspondence: up to 12 months

  • Marketing data: until you unsubscribe or withdraw consent

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Data is securely deleted when no longer required.

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Marketing Communications

​If you choose to opt in to receive marketing communications from us, we may contact you about events, opening dates, or offers.

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  • You can unsubscribe at any time via the link in our emails or by contacting us.

  • We will never sell your data to third parties for marketing purposes.

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Cookies

​Our website uses cookies and similar technologies provided by Wix to:

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  • Ensure the website functions correctly

  • Analyse website performance and visitor behaviour

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You can manage or disable cookies via your browser settings.

Wix also provides a cookie consent banner to manage your preferences.

 

 

Your Data Protection Rights

​Under UK GDPR, you have the right to:

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  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

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To exercise your rights, please contact us at hello@wilddahliaco.co.uk.

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Data Security

​We rely on Wix’s secure infrastructure and apply appropriate measures to protect personal data, including:

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  • Encrypted connections (HTTPS)

  • Restricted access to personal data

  • Secure payment processing

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While we take reasonable steps to protect your data, no online system is completely secure.

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Children’s Data

​Our website is not intended for children under 13, and we do not knowingly collect personal data from children without parental consent.

 

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Complaints

​If you have concerns about how we handle your personal data, please contact us first.

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You also have the right to complain to the Information Commissioner’s Office (ICO):

 

 

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Changes to This Policy

​We may update this Privacy Policy from time to time.

The most current version will always be published on our website.

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