Privacy Policy | Wild Dahlia Co

Last updated: 15th January 2016

This Privacy Policy explains how Wild Dahlia Co (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or use our services.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, we are the data controller of your personal data.

What Personal Data We Collect

a) Information you provide to us

When you use our website, contact us, or make a booking, we may collect:

Name
Email address
Phone number
Booking and ticket information
Billing details (processed securely by Wix and its payment providers)
Messages sent via contact forms or email

b) Automatically collected information

When you visit our website, Wix may automatically collect:

IP address
Browser and device information
Pages visited and interactions with the site
Date and time of visits

This data is collected using cookies and similar technologies.

How We Use Your Personal Data

We use your personal data to:

Process and manage bookings and ticket sales
Take payments and issue confirmations
Communicate with you about your visit or enquiry
Meet legal and accounting obligations
Improve our website and services

We only use your personal data where permitted by law.

Lawful Bases for Processing

We process personal data under the following lawful bases:

Contract – to provide bookings and services you have requested
Legal obligation – to comply with tax and accounting requirements
Legitimate interests – to operate and improve our business and website
Consent – where you have explicitly opted in (for example, to receive marketing emails)

You may withdraw consent at any time.

Payments

All payments made through our website are processed securely by Wix Payments or other payment providers supported by Wix (such as Stripe or PayPal).

We do not store or have access to your full payment card details.

Sharing Your Data

We only share personal data where necessary, including with:

Wix.com Ltd, our website hosting, booking, and payment platform
Payment processors used by Wix
Email and communication tools provided through Wix
Professional advisers (such as accountants)

All third parties are required to process your data securely and in accordance with data protection law.

International Data Transfers

Wix may store and process data in multiple locations, including outside the UK and EEA.

Where personal data is transferred internationally, appropriate safeguards are in place, including:

UK adequacy regulations, and/or
Standard Contractual Clauses approved for UK use

Data Retention

We retain personal data only for as long as necessary:

Booking and transaction records: up to 6 years (for tax and legal purposes)
Enquiries and correspondence: up to 12 months
Marketing data: until you unsubscribe or withdraw consent

Data is securely deleted when no longer required.

Marketing Communications

If you choose to opt in to receive marketing communications from us, we may contact you about events, opening dates, or offers.

You can unsubscribe at any time via the link in our emails or by contacting us.
We will never sell your data to third parties for marketing purposes.

Our website uses cookies and similar technologies provided by Wix to:

Ensure the website functions correctly
Analyse website performance and visitor behaviour

You can manage or disable cookies via your browser settings.

Wix also provides a cookie consent banner to manage your preferences.

Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us at hello@wilddahliaco.co.uk.

Data Security

We rely on Wix’s secure infrastructure and apply appropriate measures to protect personal data, including:

Encrypted connections (HTTPS)
Restricted access to personal data
Secure payment processing

While we take reasonable steps to protect your data, no online system is completely secure.

Children’s Data

Our website is not intended for children under 13, and we do not knowingly collect personal data from children without parental consent.

Complaints

If you have concerns about how we handle your personal data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be published on our website.